Posted in home repair

‘I thought we were going to die,’ complaints about home warranties and delayed A/C repairs

PHOENIX — With temperatures so high you may have thought, ‘what happens if your air conditioning stops working?’ Would a home warranty be good protection or a waste of money? Some Arizonans say their American Home Shield warranties left them sweating during the hottest part of the summer.

Jennifer Schrader says when her air conditioning went out, she called a contractor to diagnose the issue. Schrader says she was told the unit was old, had multiple issues and she says it needed to be replaced.

But Schrader says when she called her home warranty company, American Home Shield, they thought replacing the compressor would solve the issue. Schrader says she spent days without air conditioning with temperatures in the 100s trying to work with the company.

“My son has autism you can’t just pick up and go,” Schrader says.

Finally, she says she took out a second mortgage on her

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