It all started with a firing—a very foolish one.
In 1978, Bernie Marcus and Arthur Blank were executives at Handy Dan, a home improvement chain based in Southern California. Despite the business being very profitable, the pair had begun to tinker with a new idea. By lowering prices, they found, the stores’ volume shot up, making Handy Dan even more money. The executives had planned to implement that strategy systemwide, but they never got the chance. Corporate raider Sanford C. Sigoloff—who liked to call himself the “Skillful Scalpel”—took over the company, and deciding to save himself two salaries, got rid of Marcus and Blank.
That one decision probably prevented Handy Dan from becoming America’s home improvement leader. Instead, that honor would go to a place called The Home Depot.
Recruiting investment banker Ken Langone and retailer Pat Farrah, who’d run National Lumber and Supply Company, Marcus and Blank opened up
SAN ANTONIO, TX – Legacy Bath and Kitchen, a San Antonio based remodeling company, has been ranked in Qualified Remodeler’s list of the top 500 remodeling companies in the nation.
Qualified Remodeler is a leading publication in the remodeling and home improvement industry. This is the publication’s 42nd annual TOP 500 Remodelers list. They have ranked Legacy Bath and Kitchen number 203 out of 500 remodeling companies. The criteria used to determine their placement in the ranking includes total remodeling revenue, years in business, industry association memberships, industry certifications, industry awards and community service.
Legacy Bath and Kitchen recently went through a total rebrand and like many local businesses, has faced difficult times during the COVID-19 pandemic and financial crisis.
“To be on this list in the midst of a rebrand and economic crisis shows us that our efforts to run an exceptional remodeling business are paying off,” Krishelle Hicks,
Home Depot and Lowe’s might be the best-known home improvement retailers in America, but neither is the favorite of consumers.
That honor goes to Ace Hardware — again.
Ace ranked No. 1 for overall customer satisfaction in J.D. Power’s 2020 Home Improvement Retailer Satisfaction Study, marking the 13th time in 14 years that the retailer outscored the competition.
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The 2020 study was based on a survey of more than 2,600 customers who had purchased home improvement-related products from a home improvement retailer in the prior 12 months.
The overall customer satisfaction scores are based on five factors:
- Sales and promotions
- Staff and service
- Store facility
Speedy service from friendly, knowledgeable staff is key. Christina Cooley, director of the @Home practice at J.D. Power, explains:
“The one-on-one engagement